AVOID AT ALL COSTS!! Regus has so many hidden extra costs that it ends up costing you far more in the long run than what you anticipate. We definitely recommend for small business that need help answering their phones or the occasional conference room. PAC deposit waived if paid by Credit card or ACH: Meeting Room – 6 seats: $82/hour: $60/hour: 37% They helped me setup my office and recommended the best solution for phone etc. I am very disappointed and feel robbed by this company! Regus staff have helped to prepare documents for presentations promptly, on very short notice. This review is just the facts. I have had enough. Work wherever you need to with Membership, with access to over 3000 locations around the world. Expectation was that membership would lapse, and I would not be charged. One of the worst, disorganised companies ever, Avoid Do Not Rent From this rip-off Company, Regus = unethical, unprofessional, bad service. Weird.b) Poor customer serviceCustomer service is an imposition. !Sandy, you disagree? Review source: Invitation from the seller, We use cookies to enhance the functionality of our site and conduct anonymous analytics. However, I didn't expect to be charged for an office I couldn't use. Open during business hours in over 2,000 Regus locations, a Regus business lounge is an ideal drop-in workspace. Perhaps you should start paying attention to what customers are saying about your service and business practices. After reading the review here, and from my own experience, I can imagine why. Not heard back yet. Lack of private space at my employers office. Is it good enough to include among the other benefits of top-tier airline status or paying for an American Express Platinum Business Card? My goal was to review the business lounge, since free access is the major benefit of having the Businessworld Gold membership. Turned out it was a scam, I was forced to pay 3 months rent up front and I was forced to sign a predatory contract i.e. Costs for services are higher than I would like. I want to repeat that. An answer from the helpdesk may take a few weeks. Great office space, Amazing staff, Affordable prices in prime areas, all the amenities and perks, 24/7 access.. I have 3.5 years of experience with Regus. They haven’t got round to inviting reviews on SPACES yet, same group! That you can reserve an office space anytime. Account team. To charge for a flat rate we didn't book is really the last thing we want.d) Incomprehensible billsThe invoices issued by Regus are by far the most incomprehensible and chaotic I have seen in over 15 years of business. As of August VIC is in entire lockdown business is closed. REGUS is Unprofessional = your phone support system, calling your sales line to sign up for service you answer right away, calling to correct the unethical practices above results in long hold times exceeding an hour (Every time!!! Secondly they talk about discounted rates? Beware, this company is a bunch of frauds. Review collected by and hosted on G2.com. Regus rents a floor or building from the building owner, and then re-sells the space to Regus customers, and--this is the key point--Regus customers are neither tenants nor sub-tenants. If you are looking for a private space to work and have great Wi - Fi, this is the place for you - I have had many productive sessions here!! Review collected by and hosted on G2.com. Pick your membership based on how many days you need each month and what type of workspace you use most. Avoid REGUS at all costs!!!!! The lack of relaxed business lounge type space, was a challenge when people came to visit or customers dropped in. Review collected by and hosted on G2.com. Regus membership gives you access to workspace in thousands of locations around the world. The out dated office I can deal with. price is a little high but the flexibility sort of makes up for it Review collected by and hosted on G2.com. Security Deposit: 1 month: Waived if paid by credit card: 1 month! Their website says that they will return your retainer within 30 days after you provide them with your bank info. REGUS is Unethical = Double billing me for several months!! Regus provides modern, flexible workspace to customers including some of the most successful, entrepreneurs, individuals and multi-million dollar corporations. To now suspending our office because they can't find the refund they owe us . Being charged postage and franking when I asked for that to be removed. Review collected by and hosted on G2.com. We have a variety of problems.a) False advertising promisesThe website clearly communicates that with the co-working plan you can use all centers worldwide. Regus is unfavorably reviewed across the Better Business Bureau (BBB), Trustpilot and Facebook. Membership. Now, Regus has teamed up with National Car Rental\'s Emerald Club (thanks for LoyaltyLobby reader for forwarding me the email) for a complimentary Businessworld Preferred membership for 12 months. Regus refused to refund me the money for the two weeks my office wasn't available. Stay away. This is the Regus company profile. 662 reviews from Regus employees about Regus culture, salaries, benefits, work-life balance, management, job security, and more. Feels like it's ran by children, I'm glad I'm not the only one who thinks this of Regus. Currently my location is 60-70% occupied. Was always pleased by the experience. Found that my line was down and almost 6K of my marketing dollars got wasted. With nearly 3,000 locations in 900 cities and 120 countries, Regus is the largest provider of flexible workspaces in the world. Review collected by and hosted on G2.com. Want to invite friends or colleagues to check out Review collected by and hosted on G2.com. Although Airbnb is not a co-working company, it does provide co-working and co-living opportunities. Regus has received your membership enquiry and will be in touch with you soon. Funny!e) PositiveTo be fair I don't want to hide the only positive thing. The persons claiming to listen and resolve problems from Regus in reply to reviews are all fake. Review collected by and hosted on G2.com. Every renewal is a minimum 10% increase. There are no solutions. Due to the current state of the global pandemic, I could not use my Membership of the Lounge Network as it was located in the central and I couldn't use public transport as my job was not a key work. Take a tour and meet the staff - some locations differ in quality than others Review collected by and hosted on G2.com. Frankie goes above and beyond to make sure all our needs are met and then some! Firstly the lady below doesn’t exist. Their system is set up to discourage anyone from lodging a complaint. Regus UK have 93% one star reviews from 457 customers over the last 12 months. Look elsewhere. I have tried other companies and so far they are the best. After that start sending demands and charged my account without my authorization. Review collected by and hosted on G2.com. Thank you Regus for making it easy for a small business to focus on our business Review collected by and hosted on G2.com. There are several membership options from per use to unlimited shared/private office space. Regus is a nightmare. rented an office space, but wan't able to use because of covid19. To over charging me on my invoices and then crediting me. Very fog company and go to your pocket.I'm now in the hope to recover over $2,000 that they took from me as retainer.Do NOT FALL FOR THAR SCAM CORP. If you care about your business and sanity, don’t join them. It also receives a TrustScore of 3.8 out of 5 based on 4,414 reviews and a Facebook rating of 2.7 out of 5 based on 937 ratings. Regus has a consumer rating of 1.11 stars from 84 reviews indicating that most customers are generally dissatisfied with their purchases. We were looking for something reasonable price meeting room near Studio City. Review collected by and hosted on G2.com. Messaged them on Facebook. You'll be glad you did. At the beginning of the covid shutdown I rented shared space and the rep BRET at THE MET in Costa Mesa told me that I could pay month to month and cancel anytime. Review collected by and hosted on G2.com. Over the last 2 months not only will they not negotiate (I even said a 4% increase is acceptable), BUT they won't even acknowledge that I've been trying to cancel my lease for the last 2 months. These people are crooks, and you will sorely regret renting an office from them. As my employer didn't have a suitable office for me, I used Regus day office- service when I needed to have privacy, peace and quiet. Best For Business Travelers: Regus Review. The meeting was held at professional level, so we had a possibility to resolve the matters and go by foot to enjoy city centre Review collected by and hosted on G2.com. Since I missed a email (they send some advertisement everyday) they claim since I did not object they extended my contract to 2020 with no way to cancel! REMEMBER THEY breached the contract and would not let me use the office. Or several inquiries. Review collected by and hosted on G2.com. Ruby Member Very nice experience with Royal Regis, which we have received as Royal Regis gifts. I was required to make the first payment or risk being assigned to a collection agent on Day 1 of tenancy! A business should not operate with such malice. When I agreed to auto billing it is not so that you can charge my accounts what you wanted, charging for conference rooms that are never requested or used, charging late fees when accounts are current, adding additional fees and more. Choose them if you want a good presence, but choose smartly to find the solution which will work best for you - the biggest bang for the buck. There's a reason they're less expensive than other services. Being able to save on retail and office space overhead. You received NO ENCOURAGEMENT to put your own review up. These practices should definitely be in question. The ability to use any regus office. Very difficult to contact. The integrity of this site needs to be considered if such a large batch of “INVITED” reviews suddenly appear.Re ReplyWhat a load of rubbish? AND you NEVER get the same person twice. That's ok. To learn more, see our, Project Manager in Non-Profit Organization Management, Compare Regus ratings to similar service providers. I would like to resolve this, but it won't happen unless she responds. Review collected by and hosted on G2.com. Review collected by and hosted on G2.com. Regus is the world’s largest provider of flexible workspace solutions. I can’t recommend. Review collected by and hosted on G2.com. They offer you a rate to take space, you take it and apparently they are doing you a favour!! It's a room to work in. Blue me… Review collected by and hosted on G2.com. The staff are best - always smiling and helpful Review collected by and hosted on G2.com. This company is absolutely unethical when it comes to billing. Can't make it up, look at other opportunities, this place is completely unethical. This is the second month in a row that they have messed up my billing and now I have been on hold for hours for 2 days in a row - can't get a hold of anyone. That seems a common theme in many reviews.Trustpilot are you looking at what is happening here? Very good continental dinner from Caravan restaurant , I got thrilling experience in Ferrari world Abu Dhabi with accommodation at Yas island Radisson Blu hotel with nice ambience . Get a membership where you can use the lounges in other locations. Office membership Review collected by and hosted on G2.com. Other times it's the office manager. Admin options. STAY AWAY from this company. Review collected by and hosted on G2.com. Shady fees, leasee beware! Only because I found the error. Great office space, Amazing staff, Affordable prices in prime areas, all the amenities and perks, 24/7 access.. Regus is an awful company to rent from. Was told … Avoid this company like the plague, Worst customer service, incompetent they are Worst company and they are a rip-off business. Simply log into your online account, go to the Accounts tab and click on End Agreement. And their is a pandemic BUT they are determined to increase my monthly lease 17%. Regards, Sandra Melody Asked them to just end the contract and refund me themoney for all these months their system was down. I've sent emails. Unusual pattern to reviewsAmazing how in 24 hours loads and loads os positive reviews all “INVITED” suddenly appear. greeting service and conference rooms were convenient Review collected by and hosted on G2.com. The Regus businessworld gold card provides professionals walk-in access to more than 1,000 business lounges in 450 cities worldwide with … Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. The home center is Jakarta Menara BCA. Work wherever you need to with Membership, with access to over 3000 locations around the world. Buyer Beware! During the lock down they charged several hidden fees, when questioned about these cowboys didn't want to give me a clear explanation. All content is posted anonymously by employees working at Regus. But the accounts team are useless. Review collected by and hosted on G2.com. Review collected by and hosted on G2.com. Helped with hosting meetings, and provided a space in new cities quickly Review collected by and hosted on G2.com. This are the worst company to lease an office with! It wasn't handled well, but I understand that mistakes occur. We clearly communicated our requirement and the intention of the booking. I have been a Regus member for over two years and needed to terminate my agreement due to a move. The ability to work from multiple locations internationally on an adhoc and short notice. These have now disappeared from the app, but Regus hasn't changed the real services or fixed anything. Often you can't sign in. The BBB gives it an F rating for failing to respond to four complaints filed by Regus customers. They are an absolute shower, worst in the market by far. BIG mistake even considering this option. Seems they prefer to take 6 month money from an unhappy customer, instead of providing the customer with what they were looking for, to receive money from a happy customers for years. Regus. Just as bad as the others if not worse! Nothing so far, the price maybe... Maybe it needs some more plans ! For that reason, a Regus member is probably not expecting that he will not be able to get what he pays for when he decides to sign a contract with Regus for office space. My last call was a 22 minute hold then I got hung up on before I even heard someone's voice. everything else. Flexibility with time, location (considering worldwide network), friendly staff which helped with coffee and ordering croissants. Payments. I was double charged the month before so was told that I would get that as a credit for this month and now getting multiple bills sent to my email. Review collected by and hosted on G2.com. Over the years they have double billed me. And for all you folk who have been INVITED to put good reviews, don’t expect your deposits back! The billing system is horrible, full of hidden fees, charges, and policies. Regus's service is consistent but limited and impersonal. I am being charged a late fee when I was told I was set up for auto pay. THEY REFUSED TO REFUND THE MONEY I PAID FOR AN OFFICE I COULDN'T USE!I called and emailed and spoke to lower level staff for 8 months before I was finally told that no, Regus wouldn't refund my money. Uhm?A prolongation of our other booked services, which was actually intended to be fixed, is of course impossible for us under these conditions. Thank you Regus for making it easy for a small business to focus on our business Review collected by and hosted on G2.com. Sandy, an opinion is a view or judgment formed about something, not necessarily based on fact or knowledge, what I shared with you are just a few examples of what I experienced and lived through as a 8+ year customer. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. To a missing deposit that we've been waiting on for 8 months. Updated on July 21, 2020 Tagged: agreement cancel cancel agreement cancelation cancellation close close agreement contract delete deposit deposit return end end agreement refund retainer return terminate termination. Pick your membership based on how many days you need each month and what type of workspace you use most. I have the same issue many of you have with Regus---I cannot seem to get my retainer returned. A point to note this company Regus systematically breaks the contract by raising the payment more than 4% annually without any tenant authorization and they increase the payment at will. flexibility of having office space in multiple cities Review collected by and hosted on G2.com. The idea was to have an office, I ended up terminating my contract within 1 week of signing up! Sandra Melody Head of Customer Services. Review collected by and hosted on G2.com. From the monthly late fees that I need to keep emailing to get reversed. Room quality. Regus reviews (www.regus.com): Had trouble booking on line. Everything else. Working in the Regus offices are so much fun but it is not always the best environment; some offices, the staff is very friendly and willing to help you and in others, they are not. They misrepresented their terms in writing and don’t acknowledge it and then demand money after they breach contract? EDIT: Business lounge doesn’t guarantee a desk, but I’ve always been able to find at least a comfy chair to work in—I’ve only seen one location totally filled and that was in NYC. Our account number ends with 419. They breached our contract and then I spent, literally months, trying to get my money returned. I cannot work with any company that exhibits the behaviors above. Not much, just pay special attention the invoice mirrors agreed services. Although fixed services were booked, the calculations differ every month. Make sure that your invoice is right and according to what was agreed upon Review collected by and hosted on G2.com. They have highlighted the importance of doing background research on a company before signing a lease. Time is of the essence. Regus was founded in Brussels in 1989 by an English businessman who was on a company trip and noticed the lack of space available to work while traveling. Review collected by and hosted on G2.com. And so now we pay for 6 months, even though we can't use it that way. I am really very disappointed about Regus. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems. They have made a mess of this year for multiple companies. Review collected by and hosted on G2.com. I started 'using' Regus a couple of years ago and I had the chance to visit offices in France, Germany and Canada ! Their billing is sometimes a bit off and it's quite slow to fix if you find an error on your invoice. It's now all online, I prefer the old style methods Review collected by and hosted on G2.com. Review collected by and hosted on G2.com. Overall, business lounge membership is worth it if you travel a lot, imo. Also, they seem to have a problem with temperature control (being too hot or too cold) and their kitchens need improvement. This was accepted by the center team in Jakarta.It is not that this service now costs a fortune. They have never ending fees. Review collected by and hosted on G2.com. We wanted to hold a meeting in a city centre and there was no other way to get a space for couple of hours there. This company is the worst. I don't understand why Regus doesn't just adjust the services to be happy about a new long-term customer. I used them across the UK and US. Their accounts department is more dysfunctional than Donald trumps administration and there are no resolutions to any problems just more bullying. Speaking from experience with Regus through working in the NW area I would say that Regus is an okay company to work for. Find someone subleasing space locally, NOT REGUS. Visit Website. Several hidden fees. Did not notice that this was not the case, called accounting number to discuss. My membership expired on 7/31/2020, as indicated in the attached screenshot. It happens. Regus is not helping us to solve any business problems. Pre-paid access to any Regus Business centre. But we already don't use the co-working at all (because we can't go there). the worst experience - poor customer service, tons of hidden fees, hard to get deposit back. Only the latest review will count in the company's TrustScore. Avoid the noise and distractions of traditional public workspaces such as coffee shops or hotel lobbies. Haven't found anything I don't dislike yet. They will tell you that you can manage your account on their site -- NOT TRUE. Regus ranks 4th among Coworking Space sites… I signed a lease with them paying first months rent and security deposit was 2 months rent so a total of $1,956.00...I was to move in my office on November 1st but i was told on November 5th my office still wasn’t ready then I was told my contract was canceled because the service I provide wasn’t allowed in their building...It is now November 30th and I still have not been refunded my money and unable to work because they have a lot of my money tied up and I can’t afford to lease another office until they refund my money...AND now I’m being told I never paid anything! Review collected by and hosted on G2.com. Sometimes you call Texas, sometimes the regional manager of the area your are renting from. Don't even bother calling. Glassdoor gives you an inside look at what it's like to work at Regus, including salaries, reviews, office photos, and more. Great training in facilities, sales/leasing for those who are eager to learn and move up in … However press DETAILED VIEW and look at ORGANIC, those are reviews that people completely independently chose to put up. If I could give this company negative stars I definitely would!! Regus lagging PAC on Google review ratings by 32%: Yelp Reviews: 5.0 (1 review) 5.0 (5 reviews) Both PAC and Regus have same Yelp review rating, although Regus only has 1 review. Enjoy your experience coworking there, and don't forget to post a review for them afterwards! Review collected by and hosted on G2.com. Stay away from Regus!!! Review collected by and hosted on G2.com. With your permission, we may also use cookies to share information about your use of our Site with our social media, advertising and analytics partners. If you are looking for training or a head start in the commercial real estate world, Regus is a great start. convenient location - that's how they hook you in. Pre-paid access to any Regus Business centre. Center teams refer to the helpdesk, the helpdesk refers to the respective center team. I have joined this company to get their call-center service. Priority Club members will receive a complimentary annual membership to the Regus businessworld gold program. Review collected by and hosted on G2.com. Regus office manager agreed to do a month to month lease with me with the understanding that I will have the flexibility to leave them after a month if the service is unsatisfactory. their back office makes tremendous mistakes. Having an office anywhere I want, it's great and helps productivity ! I really wish I read these reviews before I signed up for the membership which I am canceling it now after a month of subscription. I don't even use the office I use a virtual office to not have to advertise my home address only. They continue to charge me and say that I owe them 600 dollars. It took them 4 months to finally refund me the money. Gets pricy if you have more than three employees Review collected by and hosted on G2.com. Please save yourself from being lied to and the complete unprofessional behavior you will receive from this company! In house staff are great and wonderful.. Review collected by and hosted on G2.com. Did not receive calls so called to check. After I canceled they kept charging my credit card without my authorization. Then they withheld our security deposit, kept charging us the monthly fee and refused to stop auto payment. It's all a shamble. Please don’t persist on trying to tell people that you are a good company to do business with … Again. I will be terminating my accounts, and will be advising others to do the same. Price. They offer lots of benefits including medical, dental and vision to their full time employees as well as transportation reimbursement but the clients you have to deal with really don't make up for that fact. Sometimes you talk to the help desk. I started renting my space on November 16th and they sent me a bill for October rental and then argued with me that I was in space in October. I wish I knew what a joke Regus was before I signed with them. With office space. (Other benefits include a 10% discount on meeting rooms and day offices and access to their discounted purchasing group.) If any one knows how to access the web page to enter that info I would love to hear from them. Review collected by and hosted on G2.com. After receiving two of these Gold cards, I decided to explore whether it’s really worth almost $600 a year. I apologise if you weren’t aware of this. I find a desk 9/10 times, but it really just depends on how busy the local Regus is. Review collected by and hosted on G2.com. Review collected by and hosted on G2.com. They offer the same services, benefits, and pricing across their locations for consistency. My experience as an 8+ year customer. Review collected by and hosted on G2.com. Do you disagree to the unethical and unprofessional service that your company exhibited to my company's? The office space had good tea and coffee Review collected by and hosted on G2.com. SO, you have to sit on the phone while they review everything (that's when you can get ahold of someone) and relive the nightmare and problems they are avoiding and not solving.TERRIBLE TERRIBLE TERRIBLE experience. He manages to bring the whole office together and make it feel like a community. I wish I would have read reviews first being their rated poorly with 2 stars! Regus helped manage our phone calls and give our company a larger presence. Doing so, you will be LYING. Review collected by and hosted on G2.com. We have a fixed desk in the center in Jakarta, was the reason given.The fact that we did not want this and that we were not told about it is irrelevant. After working through so many channels and finally getting this corrected, we ran a campaign assuming that leads will be calling us.
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